Yep, that time of year is sneaking up on us again but never fear, we’re here to help!
Refer to our handy dandy guide below to help plan your holiday gift giving. Remember, our general turnaround time is 2-3 weeks though we may be able to fast track certain requests through faster. Allow maximum allowance for orders including Fetching Tags or Bits.
So yeah, it’s time to get in the holiday spirit!
— Early Bird Special November 16th to 25th, a special deal for those who plan way ahead- if you order between November 16th and 25th you will get free shipping!
— From now until November 30th, breathe easy. We’ve been producing faster than our published turnaround times so you will get your goods well before Christmas without having to purchase a RUSH FEE.
— December 1st-December 18th you will have to purchase a RUSH FEE to guarantee you receive the package by Christmas. From Dec 1-6 the rush fee will be $25, from Dec 7-13 it will raise to $35, and then $45 beginning Dec 14 through Dec 18. Yeah, good incentive to order early!
— Orders that include Fetching Tags have to be placed by Wed. Dec 13th with applicable RUSH FEE (depending on date) to ensure delivery by Christmas.
— After December 18th we will consider rushes on a case-by-case basis, but you will need to call the studio and speak to someone in order to find out if we have the parts/time/shipping leeway to get the goods to you on time.
Feel free to call us with any questions at any time, and you can even put in your order over the phone. The studio number is (510) 848-7226 and we are in the studio Monday – Friday 11am-7pm and Saturday – Sunday 11am-5pm. The store is officially closed Mondays but, if you need to drop by, we’ll let you in.