Frequently Asked Questions
- What size collar do I need?
- How do I measure my dog’s neck?
- How do I measure for a Martingale?
- How do I measure for a V-neck?
- How do I measure my belt size?
- Why leather?
- Do you have colored leather?
- What is your return policy?
- What payment methods do you accept?
- Turnaround time?
- What comes included with my Paco Collar?
What size collar do I need?
Our collars are based on actual neck size, not collar length. For instance, if you have a dog with a 17″ neck, you should order a 16-18″ collar. Better yet, give us your dog’s exact neck measurement in the notes section during checkout. We’ll make the collar fit perfectly!
How do I measure my dog’s neck?
Simple. First, check out our handy guide that shows you the correct way to measure. If you don’t have a cloth measuring tape, use a string and then measure it with a ruler.
If your dog is still growing or you like a loose-fitting collar, no worries. There will be plenty of chances to communicate with us whether it be in the notes section during checkout or in subsequent emails. We can collaborate to make sure your dog gets the fit that you prefer. Also know that we are fairly lenient with exchanges for standard designs, so long as collars have not been worn or stamped with your dog’s name. More on that in the returns section.
If you want to get the measurement from your dog’s current collar, lay it flat and measure from where the material folds at the buckle post to the hole you buckle with. See the photo below for an example.
Here’s a handy video, in case you still have sizing questions:
How do I measure for a Martingale?
Most of our collars can be made into a Martingale. Here’s how to size for one:
How do I measure my belt size?
To measure your waist for a belt, simply thread a cloth measuring tape through the belt loops of your favorite pants. Don’t be alarmed if this size is a few inches larger than you expected! That’s normal… no need to rush out and begin the diet (yet).
With wrists, babies, or anything else, remember that a flush measurement is best. When in doubt, give us the true size to work with and we’ll make it fit perfectly!
How do I measure for a V-neck?
The V-neck is intended for identification purposes only and should fit snugly over the dog’s head to rest at the base of the neck.
To measure, use a cloth measuring tape and go around the largest part of the dog’s head. Bribe with treats as necessary. Leslie’s pup Gnome says that peanut butter on a spoon works well! We will take that number and create a piece that will fit over your dog’s head but not come off easily once it’s on.
Why not? Nah, just kidding. There’s actually a very good reason why our products are leather. Basically, leather is the most natural material for your dog to wear. Not only is leather the similar to your dog’s natural chemistry, but over time the oils from their skin will condition the leather to a buttery texture. Well-treated leather will not irritate the skin nor break the hair shaft.
On an environmental note, leather is biodegradable. It is also sturdy enough to last for years — perhaps generations — so it is the quintessential non-disposable product and actually becomes cost-effective in the long run.
Aftercare is simple. In fact, if you never do anything to your product it will still stand the test of time. Go ahead, get it wet (Paco swam in his collar all the time) and get it dirty. If you need to, wipe the leather off with a wet rag. If your dog rolls in something truly disgusting, use dish soap. If you think the leather is getting a little dry, use any leather conditioner to bring it back to its original state — but we’ll doubt you’ll have to do that.
We make things with functionality first, fashion second.
Do you have colored leather?
We work exclusively with the best latigo leather on the market. Unfortunately, it only comes in a few shades (black, brown, burgundy, and tan). It’s the same grade of leather used for fine horse tack. Colored leather is usually poor quality. As they say, a rotting house with a new paint job will still fall down. Quality means everything to us, so we sacrifice color options to ensure that your collar will stand the test of time.
What is your return policy?
We’re pretty adamant that you get the collar that is perfect for your dog, so we’re pretty open about exchanges. However, please let us know immediately, since we cannot exchange used collars. We can do an exchange or refund only for unworn, in new condition collars (no scratches, bite marks or signs of wear). If you let your dog wear the collar for a bit before deciding the fit is wrong, let us know and we can come up with a creative solution.
We will issue a refund or exchange upon the return of the collar. Note that there is a 20% restocking fee for returned or exchanged goods that are the wrong size, width, or design. All items MUST be in new and unworn condition – no scratches on the leather, bite marks, or other signs of wear. If we receive an item for return/exchange that is not in new condition, an additional fee may apply. We will waive the fee in cases where the mistake is ours, but please double check the size of the collar you’re ordering. When in doubt, ask us!
**Super personalized collars (for instance, with riveted on tags, stamped names, Fi tracker upgrades, or quick release buckle upgrades) are not eligible for return or exchange.**
If you have any questions at all regarding what will look best on your pet, contact us and include an image of your dog. We’re pretty good at figuring out what styles complement different dogs (we’re breed nerds). Heck, it’s what we do for a living!
What payment methods do you accept?
We accept credit cards, debit cards, PayPal, and cold hard cash.
What is your turnaround time?
Orders usually take 3-5 weeks from the point we receive your order and verify payment to the time it leaves our studio. In certain instances, we can meet quicker deadlines, and we do offer RUSH production time for an extra fee (1-2 weeks to ship), but the handmade nature of our products necessitates a certain amount of production time. We ship via USPS Priority Mail which usually takes 2-3 days depending on your location; however, once the package is in the hands of USPS, we have no control over how long it takes to arrive to you..
What comes included with my Paco Collar?
Your Paco Collar comes with a lifetime of free repair! We hope that you’ll never need it, but should something break, we’ll repair or replace your product (you just cover shipping).
That said, we do have limitations. If your dog chews up the collar, we can fix it, but pricing will be based upon the damage. The lifetime guarantee also doesn’t cover loss or theft of the collar, or damage to the collar that occurs when used as a tie out. But if a rhinestone falls off, by all means, get in touch! We’re also happy to swap out colors for a nominal fee.
Also note that tan leather varies greatly from hide to hide, and may turn quite dark over time. You can prevent this by removing it before your dog goes swimming or plays in the mud, and then it should retain its lighter color for years to come. Also, we do not recommend burgundy leather for white dogs or dogs that swim as it can bleed when wet.
**Please note that the lifetime guarantee does not cover Fi trackers or the brackets that attach the tracker to the collar.**
When your pet passes away, we will turn your Paco collar into a memorial bracelet for free. Just send us the collar and your wrist size, and we’ll make you a wearable memento. Key fobs are also a possibility.
Do you make donations?
We receive a huge number of requests every month, and while we would love to donate to every cause, we just can’t. We are currently only donating in kind to publicly funded animal shelters that have an active photography program to promote adoptable animals. We feel that we can do the most good by making these shelter dogs stand out and get adopted faster!