All our collars and leashes (and belts and bracelets) come with a lifetime guarantee. No need to make up crazy stories about your dog being attacked by alligators to get your collar fixed If it is broken, we will fix it!
We make our collars to last a lifetime but we understand that dogs are dogs and sometimes they can be hard on their gear. That’s why we will fix them for life. The collars, not the dogs.
Most of the time we’ll fix it for free!
Missing Stones or Studs
Needs an extra hole?
Rivets popping off
Leather cracked or ripped
Here are some recent repairs:
Need to send your collar back? – just pop it in the mail (please email us at firstname.lastname@example.org for the address). Make sure to include a note with how to get a hold of you (phone and email both please), and where to ship it to. We will do the rest!
Sometimes mistakes were made, sometimes a beloved Paco collar gets…chewed.
You are right – that’s not covered by our lifetime guarantee. But we don’t want you to be sad so if that happens, email us. We’ve developed a number of options to salvage your collar that can usually be done for under $50. Easy peasy!
We know it is hard to be away from your dogs collar for too long so we aim to get it back out to you within a few days. For more complicated repairs it might take as long as a week, but we will contact you and let you know. We’ll keep in touch. You keep in touch and we’ll get that collar back to you quick as a wink.
Email us at email@example.com for the address to ship it to!
**Please note that the lifetime guarantee does not cover Fi trackers or the brackets that attach the tracker to the collar.