All our collars and leashes (and belts and bracelets) come with a lifetime guarantee. No need to make up crazy stories about your dog being attacked by alligators to get your collar fixed If it is broken, we will fix it!
We make our collars to last a lifetime but we understand that dogs are dogs and sometimes they can be hard on their gear. That’s why we will fix them for life. The collars, not the dogs.
Most of the time we’ll fix it for free!
Missing Stones or Studs
Needs an extra hole?
Rivets popping off
Leather cracked or ripped
Super dirty collar/needs an expert cleaning?
Here are some recent repairs:
Need to send your collar back? – just pop it in the mail (2245 Fifth Street, Berkeley CA 94710). Make sure to include a note with how to get a hold of you (phone and email both please), and where to ship it to. We will do the rest! It’s best if we know it’s coming our way so also shoot us an email at email@example.com
Sometimes mistakes were made, sometimes a beloved Paco collar gets…chewed.
You are right – that’s not covered by our lifetime guarantee. But we don’t want you to be sad so if that happens, email us. We’ve developed a number of options to salvage your collar that can usually be done for under $50. Easy peasy!
We know it is hard to be away from your dogs collar for too long so we aim to get it back out to you within a few days. For more complicated repairs it might take as long as a week, but we will contact you and let you know. We’ll keep in touch. You keep in touch and we’ll get that collar back to you quick as a wink.
Don’t forget our mailing address:
2245 Fifth Street
Berkeley CA 94710